Refund policy

Returns and refunds

Seller: Wooden Surf. To request a return or notify us of withdrawal, write to info@woodensurf.com. Send returns to Oscar Vazquez Viña, C/ Fernando de Castro 6, 27600 Sarria, Lugo, Spain. The seller's full identification is in the legal notice.

Right of withdrawal

For distance purchases you may notify us that you withdraw from the purchase, without giving a reason, within 14 calendar days of receiving the product. Simply send a clear email to info@woodensurf.com before the period ends; you may also use the «Withdraw from a purchase» function available in the store. After notifying us, you have a further 14 calendar days to return the product.

You may examine the product as you would in a shop. You will only be liable for any loss in value caused by handling other than what is necessary to establish its nature, characteristics and functioning. Keep the packaging if possible to protect the product during shipping, but its absence does not by itself remove the right of withdrawal.

We will refund the payments received, including standard delivery costs if charged. The extra cost of a more expensive delivery method expressly chosen by the customer is not refunded. The refund will be made to the same payment method, unless expressly agreed otherwise, without undue delay and within 14 calendar days at most of receiving your withdrawal notice. We may withhold it until we receive the product or proof of its shipment, whichever comes first.

The customer bears the direct cost of sending the product back when withdrawing from a purchase, unless Wooden Surf has agreed to bear it. We recommend using a tracked shipment. Promotions, sales and discounts do not by themselves remove the right of withdrawal. For goods made to the consumer's specifications or clearly personalised, the exceptions provided by law may apply; you will be informed before purchase.

Damaged, wrong or non-conforming products

If the product arrives damaged, is incorrect or has a defect, contact info@woodensurf.com and, if you can, attach photos to speed up the solution. Checking the parcel on receipt and letting us know soon helps us handle the issue, but there is no 24-hour limit that removes your rights. In these cases we will bear the costs that correspond to us and apply the legal guarantee of conformity. For new goods, its duration in Spain is three years from delivery.

Purchases of packs or promotional products keep their legal rights. If a partial return of a pack is accepted, the amount will be calculated in proportion to the discount applied and communicated before the refund is processed.