Shipping and return policy

---Important--- To claim a return of an item for damage associated with transport during shipping , the package must be checked at the time of delivery and note if there is any serious damage to the packaging and the item. , reflecting it on the delivery note and taking a photograph of the packaging and the damaged item to send it to us by email at info@woodensurf.com , it must be communicated within the first 24 hours after receiving the shipment, being able to refuse to pick it up .

Shipments

The shipments of our products will be made as soon as possible, between 3 and 6 business days, and the term may be extended for reasons beyond our control (Christmas, sales, pandemics, transport problems, etc.) generally before 15 days.

We do not ship to PO Boxes, orders to these addresses will be automatically cancelled.

Return
The return period lasts 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging and contain all the items received, including any gifts that may have been sent with the purchased item.

To complete your return, we require a receipt or proof of purchase.

refunds
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and your credit will be automatically applied to your credit card or original method of payment, in the shortest time possible.

Late or missing refunds
If you still haven't received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted .
Next step, contact your bank. It often takes some time before your refund is posted .
If you have followed all these steps and still have not received a refund, please contact us at info @ woodensurf . com .

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the item, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to give to you later, we'll send a refund to the gift giver and he'll find out about your return.

Return
To return your product, you must contact us by email at info @ woodensurf . com

You will be responsible for the shipping cost to return the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping a product of considerable value you should consider using a trackable shipping service or paying for shipping insurance. We do not guarantee that we will receive your return.