Shipping policy

Preparation and dispatch. We normally prepare and ship orders from our workshop within 24 to 48 business hours of payment confirmation. In case of any unforeseen issue, the maximum dispatch time is 3 business days.

Delivery time. Delivery takes 3 to 6 business days from payment confirmation. It may be extended for reasons beyond our control (peak season, strikes, bad weather, carrier incidents, etc.) and will generally not exceed 15 days. We will send you the tracking number by email.

Delivery addresses. We do not ship to PO boxes; orders to such addresses will be cancelled automatically.

Checking the parcel and transport damage. We recommend checking the parcel on delivery and, if the packaging or the item is damaged, noting it on the carrier's delivery note and writing to us at info@woodensurf.com with photos. Letting us know quickly speeds things up, but there is no 24-hour limit that removes your rights.

Returns and refunds. Please see our returns and refunds policy.